Digital transformation and the urgency of data culture in Brazilian Public Administration

Abstract

Information and communication technologies (ICTs) are increasingly present in everyday life, with impacts on society and, consequently, on Public Administration, which must accompany technological development and social needs and desires. It is possible to say that there is a paradigm shift with digitization, with a “phygital” world (or “phygital” in Portuguese, resulting from the combination of physical and digital), and that we live in an information society. In this reality, the digital transformation of Public Administration is underway, marked by the evolution of electronic government to open government and digital government, marked by the use of information and communication technologies (ICTs) not only as an instrument, but to bring the population of Public Administration, in order to allow their participation and control, as well as the provision of public services. It is essential to pay attention to fundamental rights, especially social ones, in digital government, so that it should not be limited to reducing bureaucracy and administrative efficiency, but rather meeting the true innovation and inclusion of the various social strata and Public Administration itself in true inclusion digital. Moreover, it is undeniable that there is inequality in access to the internet and technologies not only in society, but also in Public Administration itself, especially in a country of continental dimensions and with as many inequalities as Brazil. Therefore, there is a need to minimize these differences and effectively implement a data culture in Public Administration, so that there is awareness of ethics in the use, storage, treatment and sharing of data obtained in the context of digital government. Thus, in a study carried out through bibliographical research and using the deductive method, it is understood that, in order for fundamental rights to be met in the digital government, there must be special attention to the fundamental right to data protection, with constant attention to data security. data and training of public agents, with reinforcement of ethics in the handling of personal data, so that leaks and illegal and undue sharing do not occur.